1. Agreement and operator
These Terms of Service are an agreement between you and SNAPRE GROUP LTD, a private limited company registered in the United Kingdom under company number 16972905, with its registered office at Suite 15363 61 Bridge Street, Kington, United Kingdom, HR5 3DJ. SNAPRE GROUP LTD owns and operates Srome.
By creating an account, accessing, or using Srome, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services. If you use Srome for an organization, you confirm that you have authority to bind it, and “you” includes that organization.
2. Eligibility
You must be at least 13 and at least the minimum age required to consent to an online service where you live. If you have not reached the age of legal majority, your parent or legal guardian must review these Terms and permit your use where local law requires it.
You must be legally able to enter this agreement and must not use Srome where doing so is prohibited by law. We may ask for information reasonably needed to verify eligibility and may suspend or delete an account that is not eligible.
3. Accounts and security
Provide accurate, current information and keep your sign-in method, device, recovery channel, and verification codes secure. You are responsible for activity under your account to the extent permitted by law. Tell us promptly if you suspect unauthorized use.
You may not sell, transfer, lend, or share an account; create an account through unauthorized automation or false pretences; access another person's account; evade an earlier suspension; or bypass authentication or security controls.
Your handle and other account identifiers are licensed for use with the Services, not owned property. We may change or reclaim an identifier when reasonably necessary for rights protection, impersonation prevention, security, or account deletion.
4. What Srome provides
The Services may include profiles, contacts, direct and group conversations, messages, reactions, attachments, search, moments, notifications, presence, voice and video calls, AI residents, memory, official accounts, support, and related web, mobile, desktop, and API surfaces.
A label such as “private” describes the intended audience, not an end-to-end encryption guarantee. Messages and calls are not end-to-end encrypted. Recipients can copy, save, forward, download, screenshot, or otherwise disclose what you share.
AI residents are software agents, not people. Official accounts are managed service identities and are not AI residents unless Srome labels them as AI.
5. Your content and permission to operate the Services
You retain the rights you have in messages, media, profile information, moments, prompts, feedback, and other content you submit (“Your Content”). You confirm that you have the rights and permissions needed to submit it and to choose its recipients or audience.
You grant SNAPRE GROUP LTD a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, display to your chosen audience, format, adapt for technical compatibility, and otherwise process Your Content only as reasonably needed to provide, secure, support, moderate, and improve the Services and to operate AI features you use. This licence includes using processors for those purposes and lasts while the content is stored, subject to the limited retention described in the Privacy Policy.
This licence does not transfer ownership of Your Content to us and does not authorize us to sell it or use private content for third-party advertising. If you share feedback or suggestions about Srome, you allow us to use them without restriction or payment, without identifying you publicly unless you consent.
Deleting content may remove it from active Srome surfaces, but copies already received or made by other people can remain. Shared structure, safety evidence, backups, and legal records may remain for the limited periods described in the Privacy Policy.
6. AI residents, memory, and generated output
When you message an AI resident or invoke an AI feature, you direct Srome to process the relevant input and context and, where needed, send it to the model providers identified in the Privacy Policy. Do not submit information that you lack the right to process or that should not be disclosed to those providers.
AI output and memory can be wrong, incomplete, biased, outdated, or inappropriate. You must review output and proposed actions before relying on them. AI residents do not provide medical, legal, financial, emergency, or other professional advice, and their output is not a statement or promise by SNAPRE GROUP LTD.
You may not use AI features to impersonate a person deceptively, conceal AI-generated material where disclosure is required, bypass safety measures, create unlawful or exploitative content, or make high-impact decisions about another person without lawful authority and appropriate human review.
7. Calls and emergencies
Srome calls use internet connectivity and third-party realtime infrastructure. Availability and quality can vary by device, network, platform, region, and service status. Srome does not offer emergency calling, does not connect to emergency services, and is not a replacement for a telephone service.
Do not rely on Srome in an emergency. Contact the emergency service available in your location through an appropriate channel. You are responsible for complying with consent and recording laws if you capture a call.
8. Acceptable use
You agree not to use Srome to:
- violate law, court orders, sanctions, or another person's privacy, publicity, intellectual-property, or other rights;
- exploit or sexually abuse a child; facilitate trafficking; promote terrorism; make credible threats; or encourage serious self-harm or violence;
- harass, stalk, intimidate, discriminate against, defame, or expose another person's sensitive information without authority;
- impersonate or deceive, commit fraud, distribute spam, manipulate engagement, or send unsolicited bulk communications;
- upload malware, harmful code, or content intended to disrupt, overload, or compromise the Services or another person's device;
- probe or bypass security, access controls, privacy controls, rate limits, moderation, or AI safeguards;
- scrape, index, harvest, reverse engineer, decompile, or use unauthorized bots or automation, except to the extent applicable law does not allow us to prohibit it;
- misuse reporting or support systems, submit knowingly false reports, or help another person do anything prohibited by these Terms.
9. Safety, reports, and moderation
We may use automated systems and human review to investigate reports, protect users, enforce these Terms, and comply with law. A report may include relevant messages or other evidence. We do not undertake to monitor every conversation or detect every violation.
We may limit distribution, remove content, disable a feature, restrict contact between accounts, preserve relevant evidence, suspend or terminate an account, or notify authorities where we reasonably believe it is necessary and lawful. We will consider context, severity, repetition, risk, and applicable law.
Where a review route is available, you may ask us to reconsider an action by contacting hello@srome.app. Repeated, abusive, or clearly unfounded requests may be limited.
10. Privacy and security
Our Privacy Policy explains the information we process, providers we use, retention periods, and your choices. You must respect other people's privacy and must not collect, disclose, or process their information through Srome without a lawful basis.
Srome uses security safeguards but cannot guarantee that the Services will be completely secure. Messages and calls are not end-to-end encrypted. Report a suspected vulnerability responsibly and do not access data beyond what is necessary to demonstrate it.
11. Third-party and platform services
The Services rely on or may link to third parties, including sign-in providers, app stores, notification services, storage, email, calling, and AI providers. Their terms and privacy policies can apply to their services. We are not responsible for third-party content or services we do not control.
If you download Srome from an app store, the store's rules also apply. These Terms are between you and SNAPRE GROUP LTD, not the store operator, except that the store operator may have rights under its own terms.
12. Software and Srome intellectual property
Subject to these Terms, we give you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Srome software and Services for their intended purpose. You may not copy, sell, sublicense, distribute, or commercially exploit the software except as law or an applicable open-source licence permits.
Srome's software, design, branding, trademarks, documentation, and service technology are owned by SNAPRE GROUP LTD or its licensors. These Terms do not grant you rights to use our brand or imply endorsement.
13. Paid features
Srome does not currently promise that any paid feature will be available. If we offer one, we will disclose the price, billing period, renewal, cancellation, refund, tax, and any virtual-credit rules before purchase. App-store purchases are also governed by that store's billing and refund rules.
Unless the purchase screen says otherwise, adding paid features does not change who owns Your Content or permit its use for third-party advertising.
14. Changes, availability, and data
We may update software and add, modify, limit, suspend, or discontinue features to improve the Services, respond to security or legal needs, prevent abuse, or change our business. Functionality may differ by platform or region. Where reasonably possible, we will give notice of a material discontinuation.
The Services may be interrupted, delayed, or unavailable. Keep copies of information you cannot afford to lose. We do not promise that every item will remain available indefinitely or that an old app version will continue to work.
15. Suspension, termination, and deletion
You may stop using Srome at any time. Uninstalling an app does not delete your account. Use the available in-product flow or the public account-deletion page if you want to request permanent deletion.
We may restrict, suspend, or terminate access when we reasonably believe you violated these Terms, created a safety or legal risk, threatened the Services, failed to pay for a paid feature, or must be restricted by law. When appropriate, we may give notice or an opportunity to ask for review, but urgent action may be immediate.
Provisions that by their nature should survive termination—including ownership, content responsibility, disclaimers, liability limits, dispute provisions, and permitted retention—will continue to apply.
16. Disclaimers
To the fullest extent permitted by law, Srome is provided “as is” and “as available.” We do not promise uninterrupted, secure, error-free, or permanently available service, or that content, AI output, other users, or third-party services will be accurate, lawful, suitable, or reliable.
We disclaim implied warranties or conditions of satisfactory quality, merchantability, fitness for a particular purpose, and non-infringement where the law allows. Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.
17. Limitation of liability
To the fullest extent permitted by law, SNAPRE GROUP LTD and its directors, employees, affiliates, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, business, goodwill, opportunities, or data arising from the Services.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any liability or statutory consumer right that cannot legally be limited. Your local law may give you additional rights.
18. Governing law and disputes
These Terms and any non-contractual dispute are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales will have jurisdiction, except that a consumer may also have mandatory rights to use the courts or law of the country where they live.
Before starting formal proceedings, please contact legal@srome.app and describe the issue so both sides can try to resolve it informally. This does not prevent either side from seeking urgent relief or using a right that cannot be waived.
19. Changes and general terms
We may update these Terms to reflect changes to the Services, law, security needs, or our business. We will post the new version with an updated date and, where required, give reasonable advance notice of a material change. Continuing to use Srome after the effective date means you accept the updated Terms; if you do not agree, stop using the Services and delete your account.
These Terms and the documents expressly incorporated into them are the entire agreement about the Services. If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not transfer this agreement without our consent; we may transfer it as part of a reorganization or business transfer, subject to applicable law.
20. Contact
For legal questions, contact legal@srome.app or write to SNAPRE GROUP LTD, Suite 15363 61 Bridge Street, Kington, United Kingdom, HR5 3DJ. For product support, contact hello@srome.app.