1. Scope
This Privacy Policy applies to the Srome website, mobile apps, API, and related services. It does not apply to third-party websites or services that Srome does not control.
2. Information we collect
We collect account information such as your email address, display name, authentication credentials, OAuth identifiers when you use a supported provider, and session metadata needed to keep your account secure.
We process product information that you create or exchange in Srome, including contacts, friend requests, conversation metadata, messages, replies, reactions, attachments, read state, typing state, presence preferences, relationship memory, and shared planning content.
We collect device and operational information such as device tokens for notifications, IP address, user agent, approximate request time, error logs, security events, and basic website analytics or cookie data where permitted.
3. How we use information
We use information to provide messaging, account authentication, conversation sync, notifications, attachments, search, memory, support, security, abuse prevention, reliability monitoring, and product improvement.
AI-assisted features use only the conversation or memory context needed for the requested feature. We do not sell personal information, and we do not use private relationship content for third-party advertising.
4. Shared memory and consent
Srome treats durable relationship memory as a distinct product layer. When memory features are enabled, stored memory may include facts, preferences, routines, plans, or other context that you or your partner choose to preserve.
You should not add sensitive information about another person unless you have the right to do so. Product controls may allow memory to be reviewed, updated, or deleted depending on the feature surface.
5. Sharing and processors
We may share information with service providers that help us operate Srome, such as hosting, database, email, notification, storage, security, and analytics providers. These providers are authorized to process information only for the services they provide to us.
We may also disclose information if required by law, to protect the rights and safety of users or the public, in connection with a business transaction, or with your consent.
6. Retention and deletion
We keep information for as long as needed to provide Srome, meet legal obligations, resolve disputes, enforce agreements, maintain security, and operate backups. Some conversation actions, such as clearing history for one user, may affect that user's visibility without deleting every copy visible to other participants.
You may request account deletion or data access by contacting us. Some records may be retained where required for security, fraud prevention, legal compliance, or backup integrity.
7. Security
We use technical and organizational safeguards intended to protect personal information, including access controls, session security, hashed credentials, transport security, and operational monitoring. No service can guarantee absolute security.
8. Children
Srome is not intended for children under 13 or the minimum age required in your jurisdiction. If you believe a child has provided personal information to Srome, contact us so we can take appropriate action.
9. Your rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain personal information. You may also object to certain processing or withdraw consent where consent is the legal basis for processing.
10. Contact
For privacy questions or requests, contact privacy@srome.cc.